Privacy Policy

Traumascapes CIC trading as Traumascapes respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our website or contact us via mail, email, telephone, and social media platforms, including any data you may provide through this website when you use the contact form or sign up to our newsletter (regardless of where you contact us from) and tells you about your privacy rights and how the law protects you.

By continuing to access, use, or otherwise engage with our website you confirm that you accept the way in which we process your personal information.

Data Collected & Purposes

We currently collect and process the following information:

Personal identifiers and contact details (e.g. name and email address)
Experiences you consent to sharing as part of projects, research, and consultations (this data is anonymised unless otherwise agreed)
Your opinion and feedback in relation to Traumascapes activities you took part in, such as feedback on our workshops and events (this data is anonymised unless otherwise agreed)
Credit/debit card details if we need to make a payment to you or if you make a donation or a purchase
Guest podcast discussions and guest blogs, reports, or articles for publishing on our website or media channels, which may contain personal information
Website user statistics and cookies – when you use the Traumascapes website, like most websites, we receive and store cookies that help us understand how you use our website (see Cookies)

The information above is provided to us directly by you for one of the following purposes:

To contact us and communicate with us
To register your interest in an upcoming project or service
To sign up to our newsletter
To join our community or one of our groups (e.g. peer support groups)
To use our website
To feature something on our website or media channels (e.g. blogs, articles)
To give your feedback on an event or service
To apply for a paid or unpaid role with us
To purchase an item, make a payment, or make a donation

Accordingly, we use this data for the following purposes:

To communicate with you
To keep a record of your interest in a project or service
To send you our newsletter
To keep a database of members of our community and groups
To process and publish your contributions to our website and media channels (e.g. blogs, articles)
To process feedback we receive from you
To process your applications
To process and respond to enquiries, requests, and complaints that we receive from you
To send you invoices and payment reminders, and to collect payments from you
To meet any statutory and regulatory compliance

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For more information see www.allaboutcookies.org.

We use functional and advertising cookies to improve our services and the running of our website. We use traffic log cookies to identify which pages of our website are being used; this helps us understand web page traffic and identify what is most relevant to our visitors.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. The above website tells you how to remove cookies from your browser. However, if you wish to do so, certain features of our website may not function.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for any loss or damage that may arise from your use of these sites and resources.

Data Protection

The data collected and its lawful processing will be in keeping with the General Data Protection Regulation (GDPR) as it applies in the United Kingdom.

We keep your personal data safe and secure and we will protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

However, the internet is not 100% secure. Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web. We cannot accept responsibility for any unauthorised or unintended access or loss of personal information that is beyond our control.

Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy or until you request the data is deleted, unless a longer retention period is necessary as otherwise required or permitted by law (such as for tax, accounting or other legal requirements when it may be necessary to retain the data for a minimum of seven years).

Data Sharing

We will not share your data with anyone without your explicit permission, unless required to do so by safeguarding or other legislation. We will never share or sell your information to a third party unless you have asked us to do so.

Lawful Bases for Data Processing

Under GDPR, the lawful bases we rely on for processing your data are:

(a) Your consent. We will only process personal data after being given express permission by you, after having explained what we will use the personal information for. You are able to remove your consent at any time. You can do this by contacting us at hello@traumascapes.org or by writing to us at our postal address.

(b) We have a contractual obligation. We sometimes enter into contractual working agreements with individuals which requires us to process personal data supplied by them.

(c) We have a legal obligation. This refers to our holding of data on our directors and employees’ taxation and pensions.

(d) We have a vital interest. If we are in contact with a member whose life we believe may be at risk, we reserve the right to share their data with appropriate organisations to try to mitigate this risk.

Your Rights

Under GDPR, you have the following rights:

The right to be informed of how your personal data is used
The right to access your personal data
The right to have your personal data rectified if it is incorrect or incomplete
The right to object to the processing of your personal data
The right to be forgotten and request your personal data is deleted
The right to have your personal data restricted
The right to complain about the processing of your personal data

Please contact us at hello@traumascapes.org if you wish to make a request as set out above. The information outlined here is a brief summary of the rights you have under data protection law; you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to anyone who does not have the right to receive it.

Complaints

If you have any concerns about our use of your data, you may make a complaint to us at hello@traumascapes.org

You also have the right to make a complaint to the Information Commissioners Office (ICO). Their website address is www.ico.org.uk.

Policy updates

We reserve the right to modify this privacy policy at any time. Any changes to the policy will be posted on this page.